I hope this message finds you well!
Since a couple of days we seem to have troubles logging in to eRA Commons account. We get an error message (snapshot attached), stating that we are either not enrolled or the information entered is invalid. We received the same message for both our institutions, therefore I am wondering if there is a system problem with eRA Commons. Has anyone of you the same problem? Thank you in advance!
Thanks for your help and input.Best, Agatha
We had the same problem. eRA Commons also suggested to change password, but it did not work. A couple of days later now it is working again.
ICFO-The Institute of Photonic Sciences
Mediterranean Technology Park
Av. Carl Friedrich Gauss, 3
08860 Castelldefels (Barcelona), SPAIN
Phone: +34 93 554 22 93
Hi Agatha - this was a known issue on NIH's end. See here:
https://era.nih.gov/node/528You should be able to get back in once you've reset your password.Hope this helps!
thanks a lot for coming back to me with all the valuable help. We managed to activate the account by resetting the password and deleting all the cookies.
Agatha Keller | Co-Head EU GrantsAccess
International Research Programmes
ETH Zurich | University of Zurich
Seilergraben 53 | 8001 Zürich | Switzerland
+41 44 634 53 54