I'm a bit of a broken record sharing this link, but I've found it rather informative: https://grants.nih.gov/grants/guide/notice-files/NOT-OD-26-004.html
Based on this, I think that a lot of eRA Commons functions are not happening/delayed, and support is limited.
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Emily Shortt
Administrative Lab Manager
Whitehead Institute for Biomedical Research
Cambridge, MA
(617) 258-5059
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Original Message:
Sent: Wed October 08, 2025 09:51
From: Lesley Schmidt
Subject: Delay expected for eRA Commons account creation?
We are experiencing the same issue at the University of Minnesota, so you are not alone. It is typically very fast, but has not resolved itself (it's been about a week).
My situation isn't urgent, so I haven't tried to contact the eRA Commons Help Desk. I am guessing it isn't operational, but I haven't checked. That would be the first stop.